Backup of Linux Virtual machine using AVVI( Agent for Vmware Virtual Infrastructure) fails with error: 0xe000ff18 - A communications failure has occurred with a Virtual Machine resource.

Article:TECH129298  |  Created: 2010-01-27  |  Updated: 2011-07-21  |  Article URL http://www.symantec.com/docs/TECH129298
Article Type
Technical Solution


Issue



Backup of Linux Virtual machine using AVVI( Agent for Vmware Virtual Infrastructure) fails with error: 0xe000ff18 - A communications failure has occurred with a Virtual Machine resource.


Error



Faulting application name: beremote.exe, version: 13.0.2896.0 Faulting module name: mounter.dll, Version 13.0.2896.112, time stamp: 0x0005ea5a.
 


Cause



If GRT is enabled for guest operating system backups using AVVI( Agent for Vmware Virtual Infrastructure) other than windows operating systems for example Linux/Netware virtual machines.
 


Solution



Perform non-GRT backups of Linux Virtual machines.


Note: Currently Symantec BEWS supports only Windows Guest Operating System running on Vmware ESX server for GRT restore.

Supplemental Materials

SourceError Code
Value0xe000ff18
Description

A communications failure has occurred with a Virtual Machine resource


Legacy ID



351537


Article URL http://www.symantec.com/docs/TECH129298


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