Veritas Backup Reporter (VBR) Job Data collection fails with A2015 bpdbjobs exited abnormally with code -1073741819

Article:TECH129426  |  Created: 2010-01-28  |  Updated: 2012-08-18  |  Article URL http://www.symantec.com/docs/TECH129426
Article Type
Technical Solution


Environment

Issue



Veritas Backup Reporter (VBR) Job Data collection fails with A2015 bpdbjobs exited abnormally with code -1073741819


Solution



Veritas Backup Reporter (VBR) Job Data collection fails with A2015 bpdbjobs exited abnormally with code -1073741819

ISSUE
VBR Jobs Data collection never completes in VBR
Last Exception Message shows
bpdbjobs exited abnormally with code -1073741819

The VBR agent cor-0.log shows
2010/04/08 01:18:44 IST agent pool-1-thread-4 INFO ACT.run Setting Failed Start: 2 processing Job from <MASTER> RUNNING.1
2010/04/08 01:18:44 IST agent pool-1-thread-4 INFO ACT.run Setting Failed End: 2 processing Job from <MASTER> FAILED
2010/04/08 01:18:44 IST agent pool-1-thread-4 INFO ACT.run Posting Alert Start: Veritas NetBackup for <MASTER> failed to collect data
2010/04/08 01:18:44 IST agent pool-1-thread-4 INFO ACT.run Posting Alert End: Veritas NetBackup for <MASTER> failed to collect data

isntall_path\netbackup\logs\bpdbjobs log shows


20:42:06.560 [5632.8004] <4> cmnlogPARAMS: -report -M <MASTER> -mastertime -all_columns -quick_print
20:42:06.560 [5632.8004] <2> bpdbjobs: VERBOSE = 5
20:42:06.701 [5632.8004] <2> logconnections: BPJOBD CONNECT FROM 10.77.1.124.3057 TO 10.77.8.74.13724
20:42:06.701 [5632.8004] <2> job_connect: Connected to the host <MASTER> contype 11 jobid <0> socket <1816>
20:42:06.701 [5632.8004] <2> job_connect: Connected on port 3057
20:50:14.370 [5632.8004] <16> EscapeCommas: unable to re-allocate memory for outstring
20:50:17.150 [5632.8004] <16> EscapeCommas: unable to re-allocate memory for outstring
20:50:17.260 [5632.8004] <16> EscapeCommas: unable to re-allocate memory for outstring

RESOLUTION
Customer increased RAM on the VBR agent from 4GB to 32GB to collect from two very large NetBackup Master server environments.
One bbdbjobs collection used 9 GB or RAM to complete.



Legacy ID



351681


Article URL http://www.symantec.com/docs/TECH129426


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