Incorrect function or Incompatible storage media detected error is returned when trying to run an Inventory or Erase job on an HP G2 Autoloader

Article:TECH130032  |  Created: 2010-01-14  |  Updated: 2014-10-28  |  Article URL http://www.symantec.com/docs/TECH130032
Article Type
Technical Solution

Product(s)

Issue



Incorrect function or Incompatible storage media detected error is returned when trying to run an Inventory or Erase job on an HP G2 Autoloader.

 


Error



0x1 - Incorrect function
 
The Job failed with following error : Incorrect function

0xA000821 - Library Error - incompatible storage media detected in robotic library

 


Cause



  • Some libraries are able to interpret the format of the bar code label and will not load tapes to drives that are incompatible.
  • LTO-4 drives have hard coded logic to disallow LTO-1 media mounts as LTO-1 tapes are not compatible with LTO-4 drives.
  • If the Bar code label being used is L1 (generation) the media will not be mounted in the drive in any library where the bar code formats are checked for compatibility.See Figure 1:
  • Cleaning tapes are usually Universal for all LTO types.

Figure 1:
  


Solution



  1. Go to Command view of G2 Autoloader
  2. Go to Configuration
  3. Uncheck "Ignore Barcode Media ID"
    Figure 2:
     
  4. Perform Power cycle
    • Turn off Robotic Library
    • Turn off Windows Server
    • Turn on Robotic Library and wait till it shows ready status.
    • Turn on Windows Server
  5. Run an Inventory job it will run without any errors.

    Note:  Instead of changing the barcode of all tapes to L4 as shown in Figure1 this option can be used to disable the last 2 alphabets of the barcode from the autoloader side. But if the barcode rules are required to be used then the barcode label of all the tapes used by the autoloader will need to be changed.

 


Supplemental Materials

SourceError Code
Value0x1
Description

Incorrect function


SourceError Code
Value0xA000821
Description

Library Error - incompatible storage media detected in robotic library


Legacy ID



352358


Article URL http://www.symantec.com/docs/TECH130032


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