SMTP Notifications Stop Working.

Article:TECH130089  |  Created: 2010-01-17  |  Updated: 2012-01-27  |  Article URL http://www.symantec.com/docs/TECH130089
Article Type
Technical Solution

Product(s)

Environment

Issue



Using Backup Exec's email notification feature, SMTP mails stop being sent after jobs complete, regardless of their completion status.


Solution



Sometimes, this issue can be resolved just by restarting the Backup Exec services.

Warning: Restaring Backup exec services will cancel any active jobs
 

After cycling the Backup Exec services, test the email notifications again. If they continue to not work properly, refer to www.symantec.com/docs/TECH24686 for guidance on setting up a debug environment to gather more verbose data about this function to assist in troubleshooting.




Legacy ID



354382


Article URL http://www.symantec.com/docs/TECH130089


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