Backup Selections for Enterprise Vault do not display completely or cause the Remote Agent to crash

Article:TECH130439  |  Created: 2010-01-24  |  Updated: 2012-10-03  |  Article URL http://www.symantec.com/docs/TECH130439
Article Type
Technical Solution


Issue



Backup Selections for Enterprise Vault do not display completely or cause the Remote Agent to crash.

 


Error



When browsing backup selections for Enterprise Vault (EV) there may be some items missing, not showing all items, or the Remote Agent on the EV server may crash during the selection process.
 


Cause



This can occur if the EV version and the Backup Exec (BE) version are not compatible.
Example. EV 8 with BE 12.5 is not supported. BE 2010 is needed for EV 8.
 


Solution



Check the Software Compatibility List (SCL) for the BE version and EV version being used.


BE 12.5 SCL - http://www.symantec.com/docs/TECH62301 
BE 2010 SCL - http://www.symantec.com/docs/TECH137682 
 



 




Legacy ID



354757


Article URL http://www.symantec.com/docs/TECH130439


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