Hotfix for Enterprise Vault (EV) 8.0 SP4 Outlook Add-in

Article:TECH130470  |  Created: 2010-01-25  |  Updated: 2010-10-19  |  Article URL http://www.symantec.com/docs/TECH130470
Article Type
Technical Solution


Environment

Issue



Hotfix for Enterprise Vault (EV) 8.0 SP4 Outlook Add-in


Solution



To which versions of Symantec Enterprise Vault (tm) can this Hotfix be applied?
 
This Hotfix includes the install kit for all supported language versions of the EV8.0 SP4 Outlook Add-in:
 

 
Enterprise Vault 8.0 SP4
 

 
What issues does this hotfix resolve?
 
  • When Entrust is installed, the EV Outlook HTTP client may crash when attempting a manual archive or restore, causing an access violation exception (0xC0000005).
  • Outlook cannot start properly if the EVSERVERS value has greater than 1024 characters and the EV add-in will be disabled.
  • When the age limit setting is applied on the Vault Cache, downloading items older than the age limit can make Outlook unresponsive.
  • After Enterprise Vault Client driven PST migration, multiple instances of 'Personal Folders' may appear in the user's Outlook 2003 profile.
  • After installing the 8.0 SP4 Outlook Add-In's (HTTP or DCOM), users are no longer able to access their Vault Cached items due to the items not being retrieved from Vault Cache when shortcuts are opened.


Which file(s) does this Hotfix replace?
 
This Hotfix replaces the entire EV Outlook Add-in.
 
File name: Symantec Enterprise Vault Outlook Add-in-XX.msi   (XX indicates the language for the installation package)
 


How to install this Hotfix:
 
To manually install the EV Outlook Add-in:
 
1. Close Outlook.
 
2. Install the appropriate language Client installation package provided in this document.
 
3. Restart Outlook.

 
Alternate deployment methods may be found in the Setting up Exchange Server Archiving document located in the Documentation folder of the EV installation media.  Please see the Related Documents section below for a link to all EV documentation.
 


How to uninstall this Hotfix:
 
1. Close Outlook.
 
2. Install the appropriate language Client installation from the EV8.0 SP4 installation media.
 
3. Restart Outlook.
 


 

Supplemental Materials

Value2026908
Description

Valkyrie.dll has caused an access violation exception (0xC0000005)when Entrust is installed


Value2028196
Description

Outlook crashes after upgrading to 8.0.4 on the client


Value1970254
Description

When Vault Cache restrictions are used, Outlook 2007 becomes unresponsive


Value2051630
Description

After installing the 8.0 SP4 Outlook Add-In's (HTTP or DCOM), users are no longer able to access their Vault Cached items


Value1950194
Description

During Client driven PST migration, multiple instances of 'Personal Folders' appear in users Outlook 2003 profile



Legacy ID



354789


Article URL http://www.symantec.com/docs/TECH130470


Terms of use for this information are found in Legal Notices