"You cannot move/rename/delete this folder because it exists your mailbox" when trying to move/rename/delete a folder within Virtual Vault

Article:TECH130481  |  Created: 2010-01-25  |  Updated: 2014-11-03  |  Article URL http://www.symantec.com/docs/TECH130481
Article Type
Technical Solution


Issue



"You cannot move/rename/delete this folder because it exists your mailbox" when trying to move/rename/delete a folder within Virtual Vault


Error



You cannot move this folder because it exists in your mailbox.

You cannot rename this folder because it exists in your mailbox.

You cannot delete this folder because it exists in your mailbox.


Cause



When a user attempts to modify a folder in their Virtual Vault a pop-up error will state that the operation cannot be performed because the folder still exists in their Mailbox.  Even though the policy settings Users can reorganize items and Users can hard delete items are set to Yes in the Desktop Policy if the folder exists in the Mailbox certain operations are prevented.

These operations will be prevented when importing or migrating PST files without creating shortcuts, even if the folder has never existed in the Mailbox; once Shortcut Processing has been run these folders will be validated as not existing in the mailbox and the operations will then be allowed.

Notes:

  • If a sub-folder is created manually within the Virtual Vault with the same name and location as the Mailbox the operations will be allowed until an item is archived from that folder within the Mailbox.
     
  • If a folder is 'Moved' from the Mailbox or a PST file to the Virtual Vault the operations are immediately allowed.
     

The following errors will occur when attempting the given action:
 

Operation Error Message
Moving a Folder Cannot move the items. You cannot move this folder because it exists in your mailbox.

If you delete the folder from your mailbox, you can move the folder within your Virtual Vault.

You may not be able to move the folder for some time after you delete it from your mailbox, because Enterprise Vault has to update both your online vault and your Virtual Vault. In this case, try again later.
Renaming a Folder Cannot rename "Folder1". You cannot rename this folder because it exists in your mailbox.

If you delete the folder from your mailbox, you can rename the folder within your Virtual Vault.

You may not be able to rename the folder for some time after you delete it from your mailbox, because Enterprise Vault has to update both your online vault and your Virtual Vault. In this case, try again later.
Deleting a Folder Cannot delete this folder. Right-click the folder, and then click Properties to check your permissions for the folder. See the folder owner or your administrator to change your permissions. You cannot delete this folder because it exists in your mailbox.

If you delete the folder from your mailbox, you can delete the folder within your Virtual Vault.

You may not be able to delete the folder for some time after you delete it from your mailbox, because Enterprise Vault has to update both your online vault and your Virtual Vault. In this case, try again later.


Solution



In order to Move, Rename, or Delete a folder in Virtual Vault, it must not exist in the Mailbox. If the folder has recently been removed from the Mailbox, or recently created via a PST Migration or Move, these operations will be allowed after the following has occurred:

  1. The Mailbox Archiving Task has completed a Shortcut Processing run against the mailbox. This updates the archive with changes that have been made in the mailbox.
     
  2. The user's Vault Cache has completed a synchronization. This updates the local Vault Cache (which is the data that is displayed by Virtual Vault) with the changes that have been made in the Archive.
     

The above steps typically run on schedule, so usually waiting until these complete will allow the operations.

Note: If the Mailbox Archiving Task is not currently running according to a schedule then Shortcut Processing will need to be performed via a Run Now on a manual basis.



Legacy ID



354800


Article URL http://www.symantec.com/docs/TECH130481


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