BUG REPORT: SharePoint Agent: Unable to backup "Global Settings" within NetBackup 7.0

Article:TECH130512  |  Created: 2010-01-26  |  Updated: 2010-01-26  |  Article URL http://www.symantec.com/docs/TECH130512
Article Type
Technical Solution


Environment

Issue



BUG REPORT: SharePoint Agent: Unable to backup "Global Settings" within NetBackup 7.0

Error



file read failed

Solution



Bug: 1985939


Overview:
After installing the NetBackup 7.0 SharePoint Agent, the backups fail with "STATUS 13" using the "Microsoft SharePoint Resources:/*" directive.  All web Applications/Config_DB on the SQL Backend are successful - only the Global Settings is skipped on the Web Fronted which exits with Status 13.


Log Files:
bpbkar
The following can be seen within the bpbkar log:
<2> ov_log::V_GlobalLog: INF - v_sharepoint_v2::V_FindFirst() EXIT Name:Global Settings (FRONTEND) bRC:true LastError:0x0:
<2> ov_log::V_GlobalLog: INF - v_sharepoint_v2::V_FindFirst() ENTER Name:Microsoft SharePoint Resources:\Global Settings (FRONTEND)\ Mode:0
<2> ov_log::V_GlobalLog: DBG - v_sharepoint_v2::V_FindFirst() Device:Microsoft SharePoint Resources:\Global Settings (FRONTEND) Obj: Pattern:*.*
<2> ov_log::V_GlobalLog: ERR - v_sharepoint_v2::V_FindFirstObj():FS_ChangeDir() Failed! 0xE000FE01:An operation was attempted without first establishing a connection to the Microsoft SharePoint Portal Server database.
<2> ov_log::V_GlobalLog: INF - v_sharepoint_v2::V_FindFirst() EXIT Name: bRC:false LastError:0xFFFFFE01:0xa000fe01 (2684419585)
<4> dos_backup::tfs_findfirst: INF - unable to find first file: 'Microsoft SharePoint Resources:\Global Settings (FRONTEND)\'
<4> tar_base::V_vTarMsgW: INF - tar message received from dos_backup::tfs_findfirst
<2> tar_base::V_vTarMsgW: ERR - fatal error during enumeration for: Microsoft SharePoint Resources:\Global Settings (FRONTEND)\.


Formal Resolution:
Symantec has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec is committed to product quality and satisfied customers.  
This issue is currently scheduled to be addressed in NetBackup 7.0.1.

When NetBackup 7.0.1 is released, please visit the following link for download and readme information:
 http://www.symantec.com/business/support/overview.jsp?pid=15143

If this issue is encountered and a fix is net yet available or feasible to apply, please contact technical services, referencing this technote and Etrack 1985939.

Supplemental Materials

SourceETrack
Value1985939
DescriptionUnable to backup "Global Settings" within NBU 7.0GA

Legacy ID



354833


Article URL http://www.symantec.com/docs/TECH130512


Terms of use for this information are found in Legal Notices