BUG REPORT: SharePoint Recovery Assistant (SPSRecoveryAsst.exe) crashes when attempting to recover Web Application.
| Article:TECH130516 | | | Created: 2010-01-26 | | | Updated: 2010-01-26 | | | Article URL http://www.symantec.com/docs/TECH130516 |
Problem
BUG REPORT: SharePoint Recovery Assistant (SPSRecoveryAsst.exe) crashes when attempting to recover Web Application.
Solution
Bug: 1996352
Detail/Symptom(s): When attempting to restore an entire Web Application from a SharePoint GRT enabled backup, the SPSRecoveryAsst.exe throws an exception and crash dump when the restore is initiated at the restore nbwin GUI. The restore job does not start.
Log Files:
Application Event Viewer message:
Detail/Symptom(s): When attempting to restore an entire Web Application from a SharePoint GRT enabled backup, the SPSRecoveryAsst.exe throws an exception and crash dump when the restore is initiated at the restore nbwin GUI. The restore job does not start.
Log Files:
Application Event Viewer message:
Thu
Feb 18 2010 09:50:43 DrWatson I4097 The application, C:\Program
Files\Veritas\NetBackup\bin\SPSRecoveryAsst.exe, generated an application
error
The
error occurred on 02/18/2010 @ 09:50:43.573
The
exception generated was c0000005 at address 000007FF7FC0E3E0
(msvcrt!wcstod)
Thu
Feb 18 2010 09:50:43 Application Error E1000 Faulting application
SPSRecoveryAsst.exe, version 6.5.2009.1105, faulting module msvcrt.dll,
version
7.0.3790.3959,
fault address 0x000000000000e3e0.
Workaround:
Expand the Web Application and select all Content-DBs. Then, the restore should complete successfully.
ETA of Fix:
Symantec has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec is committed to product quality and satisfied customers.
This issue is currently scheduled to be addressed in NetBackup 7.0.1.
When NetBackup 7.0.1 is released, please visit the following link for download and readme information:
http://www.symantec.com/business/support/overview.jsp?pid=15143
If this issue is encountered and a fix is net yet available or feasible to apply, please contact technical services, referencing this technote and Etrack 1996280.
Expand the Web Application and select all Content-DBs. Then, the restore should complete successfully.
ETA of Fix:
Symantec has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec is committed to product quality and satisfied customers.
This issue is currently scheduled to be addressed in NetBackup 7.0.1.
When NetBackup 7.0.1 is released, please visit the following link for download and readme information:
http://www.symantec.com/business/support/overview.jsp?pid=15143
If this issue is encountered and a fix is net yet available or feasible to apply, please contact technical services, referencing this technote and Etrack 1996280.
|
|
| Source | ETrack |
| Value | 1996280 |
| Description | SharePoint Recovery Assistant (SPSRecoveryAsst.exe) crashed when attempting to recovery Web Application. |
Legacy ID
354837
Article URL http://www.symantec.com/docs/TECH130516
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