An installation of Backup Exec 2010 fails while trying to install Liveupdate.

Article:TECH130678  |  Created: 2010-01-29  |  Updated: 2012-01-24  |  Article URL http://www.symantec.com/docs/TECH130678
Article Type
Technical Solution

Product(s)

Environment

Subject

Issue



An installation of Backup Exec 2010 fails while trying to install Liveupdate.


Error



Unable to grab the LiveUpdate Mutex. Please retry after LiveUpdate is finished running.


Solution









Excerpts from the Installation Log:

Note: To locate bkupinst.htm log please see the below related documents



05-18-2010,15:39:15 : Executing Install LiveUpdate.
Unable to grab the LiveUpdate Mutex. Please retry after LiveUpdate is finished running.
The return value for Symantec Live Update returned error code: 1603
Clean up Symantec installer keys.
BeSeqDlgs::DlgInstallComplete
AgentSeqDlgs::Misc_BE_CommonOps
The return code is: 1603
05-18-2010,15:41:31 : ERROR: Installation failed with error 1603. GetLastError = :0


CAUSE:
This issue may occur due to corrupt Liveupdate application

RESOLUTION:
In order to resolve this issue,
1)  Uninstall Liveupdate using Add remove programs
2) Delete Liveupdate folder located in "C:\Documents and Settings\All Users\Application Data\Symantec\
3) Run Install of Backup Exec 2010




 




Legacy ID



355018


Article URL http://www.symantec.com/docs/TECH130678


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