An installation of Backup Exec 2010 fails while trying to install Liveupdate.

Article:TECH130678  |  Created: 2010-01-29  |  Updated: 2014-11-07  |  Article URL http://www.symantec.com/docs/TECH130678
Article Type
Technical Solution


Subject

Issue



An installation of Backup Exec 2010 fails while trying to install Liveupdate.

 


Error



Unable to grab the LiveUpdate Mutex. Please retry after LiveUpdate is finished running.

 


Excerpts from the Installation Log:

Note: To locate bkupinst.htm log please see the below related documents

05-18-2010,15:39:15 : Executing Install LiveUpdate. 
Unable to grab the LiveUpdate Mutex. Please retry after LiveUpdate is finished running. 
The return value for Symantec Live Update returned error code: 1603 
Clean up Symantec installer keys. 
BeSeqDlgs::DlgInstallComplete 
AgentSeqDlgs::Misc_BE_CommonOps 
The return code is: 1603 
05-18-2010,15:41:31 : ERROR: Installation failed with error 1603. GetLastError = :0 

 


Cause



This issue may occur due to corrupt Liveupdate application 

 


Solution



  1. Uninstall Liveupdate using Add remove programs.
  2. Delete Liveupdate folder located in "C:\Documents and Settings\All Users\Application Data\Symantec\
  3. Run Install of Backup Exec 2010.

 




Legacy ID



355018


Article URL http://www.symantec.com/docs/TECH130678


Terms of use for this information are found in Legal Notices