Jobs appear as ''Ready; Job destination does not contain any eligible devices'' in the Job Monitor even though drives are available.

Article:TECH130702  |  Created: 2010-01-31  |  Updated: 2014-09-24  |  Article URL http://www.symantec.com/docs/TECH130702
Article Type
Technical Solution

Product(s)

Issue



Jobs appear as ''Ready; Job destination does not contain any eligible devices'' in the Job Monitor even though drives are available.

 


Error



Status of the backup job shows as: "Ready; Job destination does not contain any eligible devices"

  

 


Cause



This may occur if the device is not online.

 


Solution



  1. Restart all Backup Exec Services to make sure the targeted device is online.
  2. Make sure the targeted device is enabled, if the devices is not enabled  then right click on the device and select Enable.
  3. Make sure the device is not in puased state, if the device is in paused then right click and unpause it.
If the Device does not automatically switch to online status, right click and enable online.
 
Note: This will result in the backup job to immediately start running. 
 



Legacy ID



355052


Article URL http://www.symantec.com/docs/TECH130702


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