How to perform an automated or manual uninstall of the Backup Exec Remote Agent for Windows Systems (RAWS) and BE VSS Provider - in 2010, 2010 R2 and 2010 R3 ONLY

Article:TECH130940  |  Created: 2010-01-15  |  Updated: 2014-11-07  |  Article URL
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Technical Solution


How to perform an automated or manual uninstall of the Backup Exec Remote Agent for Windows Systems (RAWS) and BE VSS Provider - 2010, 2010 R2 and 2010 R3 ONLY


NOTE:  It is recommended the remote agent be uninstalled using Windows Add/Remove programs.  Perform a manual uninstall only if the agent cannot be properly removed via Add/Remove Programs.

1.  Navigate to the control panel and open: 
Windows Server 2003 and prior > Add/Remove Programs 
Windows 7, Server 2008 and later > Programs and Features 

2.  Find and select "Symantec Backup Exec Remote Agent for Windows Systems"

3.  Select Remove/Uninstall and allow the wizard to perform the uninstall

4.  Reboot the machine (required)

1.  Map a drive letter to the Backup Exec server's remote agent directory using the following path: 
32-bit > \Program Files\Symantec\Backup Exec\Agents\RAWS32 
64-bit > \Program Files\Symantec\Backup Exec\Agents\RAWSx64 

2.  Run one of the following from the Backup Exec installation directory from a command prompt: 
32-bit > removeaaofo 
64-bit > uninstallaaofox64

3.  Open registry editor and delete the following (including all sub keys and folders) 
Warning: Incorrect use of the Windows registry editor may prevent the operating system from functioning properly. Great care should be taken when making changes to a Windows registry. Registry modifications should only be carried-out by persons experienced in the use of the registry editor application. It is recommended that a complete backup of the registry and workstation be made prior to making any registry changes
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Uninstall\Remote Agent for Windows Servers 
HKEY_LOCAL_MACHINE\Software\Symantec\Backup Exec For Windows 
HKEY_LOCAL_MACHINE\Software\Wow6432node\Symantec\Backup Exec For Windows (64-bit machines only) 
4.  Delete the remote agent installation directory: 
32-bit agent on 32-bit operating system > \Program Files\Symantec 
32-bit agent on 64-bit operating system > \Program Files(x86)\Symantec 
64-bit agent on 64-bit operating system > \Program Files\Symantec 
5.  Empty the recycle bin
6.  Reboot the machine (required) 

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