How to perform an automated or manual uninstall of the Backup Exec Remote Agent for Windows Systems (RAWS) and BE VSS Provider - in 2010, 2010 R2 and 2010 R3 ONLY
| Article:TECH130940 | | | Created: 2010-01-15 | | | Updated: 2012-03-06 | | | Article URL http://www.symantec.com/docs/TECH130940 |
Problem
How to perform an automated or manual uninstall of the Backup Exec Remote Agent for Windows Systems (RAWS) and BE VSS Provider - 2010, 2010 R2 and 2010 R3 ONLY
Solution
NOTE: It is recommended the remote agent be uninstalled using Windows Add/Remove programs. Only perform a manual uninstall if the agent cannot be properly removed via Add/Remove Programs.
AUTOMATED:
1. Navigate to the control panel and open:
Windows Server 2003 and prior > Add/Remove Programs
Windows 7, Server 2008 and later > Programs and Features
2. Find and select "Symantec Backup Exec Remote Agent for Windows Systems"
3. Select Remove/Uninstall and allow the wizard to perform the uninstall
4. Reboot the machine (required)
MANUAL:
1. Map a drive letter to the Backup Exec server's remote agent directory using the following path:
32-bit > \Program Files\Symantec\Backup Exec\Agents\RAWS32
64-bit > \Program Files\Symantec\Backup Exec\Agents\RAWSx64
2. Run one of the following from the Backup Exec installation directory from a command prompt:
32-bit > removeaaofo
64-bit > uninstallaaofox64
3. Open registry editor and delete the following (including all sub keys and folders)
Warning: Incorrect use of the Windows registry editor may prevent the operating system from functioning properly. Great care should be taken when making changes to a Windows registry. Registry modifications should only be carried-out by persons experienced in the use of the registry editor application. It is recommended that a complete backup of the registry and workstation be made prior to making any registry changes
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Uninstall\{B7C50B9F-8463-45A5-A1C9-33DA83E42F99}
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Uninstall\Remote Agent for Windows Servers
HKEY_LOCAL_MACHINE\Software\Symantec\Backup Exec For Windows
HKEY_LOCAL_MACHINE\Software\Wow6432node\Symantec\Backup Exec For Windows (64-bit machines only)
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\BackupExecAgentAccelerator
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\BackupExecRPCService
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\BackupExecVssProvider
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\bedgb
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\PDVFSService
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\PDVSNP
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\PDVFSDriver
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\BeVssProvider
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\VSS\Providers\{5fdb6ef5-6ead-4610-995b-401c88626115}
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\VSS\Providers\{5fdb6ef5-6ead-4610-995b-401c88626115}
4. Delete the remote agent installation directory:
32-bit agent on 32-bit operating system > \Program Files\Symantec
32-bit agent on 64-bit operating system > \Program Files(x86)\Symantec
64-bit agent on 64-bit operating system > \Program Files\Symantec
5. Empty the recycle bin
6. Reboot the machine (required)
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Legacy ID
355300
Article URL http://www.symantec.com/docs/TECH130940
Terms of use for this information are found in Legal Notices
Thank you.