How to change the default Symantec Control Compliance Suite Response Assessment Module (RAM) Questionnaire Invitation "From" address and email message.

Article:TECH131423  |  Created: 2010-01-01  |  Updated: 2010-09-09  |  Article URL http://www.symantec.com/docs/TECH131423
Article Type
Technical Solution


Issue



How can the "From" address be changed from the default address of admin@webcore.com? How can the the default email message text be changed?

 


Solution



To modify the "From" address for Questionnaire Invitations: 

  1. Navigate to <Program Files> \Symantec\Response Assessment module Server\Application Server
  2. Open the RAMServer.exe.config in Notepad
  3. In the <appSettings> section, edit the value attribute of the following line: <add key="EmailFromAddress" value="admin@webcore.com"/>
  4. Restart the Symantec Response Assessment Service

To change the change the text of the email itself:

Navigate to <Program Files> \Symantec\Response Assessment module Server\Application Server and edit the following text files:

  • RAMNotifyEmailTemplate.txt
  • RAMReminderEmailTemplate.txt

 



Legacy ID



2010040112484953


Article URL http://www.symantec.com/docs/TECH131423


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