Some Messages Not Being Scanned for SPAM When Debug Log Shows Error Message: Unable to separate message headers from content
|Article:TECH131545|||||Created: 2010-01-07|||||Updated: 2014-05-06|||||Article URL http://www.symantec.com/docs/TECH131545|
Premium Antispam is not detecting spam or the performance is severely degraded.
Mail Security for Exchange (SMSMSE) Debug log shows following error messages:
Unable to separate message headers from content
Error gathering message data in preparation for SPA processing
- See the following KB article on how to collect an SMSMSE debug log: How to Obtain a DebugView Log File From Symantec Mail Security for Microsoft Exchange (SMSMSE).
- Microsoft Exchange 2007
This problem is fixed in 6.0.11, if you are using the 6.0 release line, simply upgrade to 6.0.11.
This problem is fixed in Symantec Mail Security 6.5.1 for Microsoft Exchange. To download the latest release, read Obtaining an update or an upgrade for a Symantec Corporate product.
Article URL http://www.symantec.com/docs/TECH131545