Some Messages Not Being Scanned for SPAM When Debug Log Shows Error Message: Unable to separate message headers from content

Article:TECH131545  |  Created: 2010-01-07  |  Updated: 2014-05-06  |  Article URL http://www.symantec.com/docs/TECH131545
Article Type
Technical Solution


Issue



Premium Antispam is not detecting spam or the performance is severely degraded.

Symptoms
Mail Security for Exchange (SMSMSE) Debug log shows following error messages:


      Unable to separate message headers from content
      Error gathering message data in preparation for SPA processing

 

Conditions 

  • Microsoft Exchange 2007




 


Solution



This problem is fixed in 6.0.11, if you are using the 6.0 release line, simply upgrade to 6.0.11.
This problem is fixed in Symantec Mail Security 6.5.1 for Microsoft Exchange. To download the latest release, read Obtaining an update or an upgrade for a Symantec Corporate product.



 


Supplemental Materials

SourceETrack
Value2015526

Legacy ID



2010040713381454


Article URL http://www.symantec.com/docs/TECH131545


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