Symantec Mail Security for Domino Alerts on Clustered Domino Servers.

Article:TECH131794  |  Created: 2010-01-19  |  Updated: 2013-10-24  |  Article URL http://www.symantec.com/docs/TECH131794
Article Type
Technical Solution


Issue



How will does Mail Secuirty for Domino handle Alerts in a Clustered configuration.

Symptoms
You get multiple alerts for some events and single alerts for others.

 


Cause



Mail Security for Domino is not cluster aware, therefore depending on the configuration of the Domino cluster and Mail Security For Domino you may get Multiple alerts for an event. If an event happens on multiple servers due to cluster replication you may see multiple alerts. If an event occures on a single system and the offending document/item is deleted/quarantined/cleaned on a system before it is replicated to the other server(s) only one alert would be expected.


Solution



Review the savlog.nsf for the event(s) that occured that caused alert.
If the event only appears in one servers events that alert should only be recived once.
If the event appears in multiple servers events and they are set to alert that alert may be recived multiple times.




Legacy ID



2010041908424354


Article URL http://www.symantec.com/docs/TECH131794


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