Error: "User does not have mailbox, please change username or create mailbox for the user" during install of Symantec Mail Security for Microsoft Exchange (SMSMSE) When Service Account has a Space

Article:TECH132235  |  Created: 2010-01-05  |  Updated: 2014-07-03  |  Article URL http://www.symantec.com/docs/TECH132235
Article Type
Technical Solution


Issue



During the installation of SMSMSE and credentials to set up the SMSMSE service account were entered.  The installation produces an error "User does not have a mailbox, please change username or create mailbox for the user".

Conditions

  • Username or domain for the SMSMSE service account contains a space.


Cause



SMSMSE is not properly escaping the space character when checking the mailbox using Exchange Management Shell.


Solution



This issue is resolved in SMSMSE version 6.5.1 and higher.

 

Workaround


Specify a user account that does not contain a space in the name. 

 


Supplemental Materials

SourceETrack
Value2041818


Legacy ID



2010050512032454


Article URL http://www.symantec.com/docs/TECH132235


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