KNOWN ISSUE: RS - AeXRSAgt.exe crashes unexpectedly during Full System Snapshot
|Article:TECH133248|||||Created: 2010-06-10|||||Updated: 2010-06-10|||||Article URL http://www.symantec.com/docs/TECH133248|
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AeXRSAgt.exe crashes unexpectedly during Full System Snapshot. Manual snapshot runs without issue.
First, it could be a known issue addressed by KBA48152, make sure hotfix is installed.
Another known cause of the crash are leftovers in SYSTEM32/DRIVERS. Delete all SET*.TMP (or all *.TMP files from same folder) which are causing RS Agent crash when it collects FSR information.
|Description||Logged in tlndev (Altiris - Talinn) database|
Article URL http://www.symantec.com/docs/TECH133248