KNOWN ISSUE: RS - AeXRSAgt.exe crashes unexpectedly during Full System Snapshot

Article:TECH133248  |  Created: 2010-06-10  |  Updated: 2010-06-10  |  Article URL http://www.symantec.com/docs/TECH133248
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Article Type
Technical Solution


Issue



AeXRSAgt.exe crashes unexpectedly during Full System Snapshot.

Manual snapshot runs without issue.

Solution



First, it could be a known issue addressed by KBA48152, make sure hotfix is installed.

Another known cause of the crash are leftovers in SYSTEM32/DRIVERS.

Delete all SET*.TMP (or all *.TMP files from same folder) which are causing RS Agent crash when it collects FSR information.


Supplemental Materials

SourceDEFECT
ValueTLN 31854
DescriptionLogged in tlndev (Altiris - Talinn) database

Legacy ID



53297


Article URL http://www.symantec.com/docs/TECH133248


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