Package and Job remove NSE files are being put into ItemNotFoundException folder

Article:TECH13327  |  Created: 2006-03-30  |  Updated: 2006-03-30  |  Article URL http://www.symantec.com/docs/TECH13327
Article Type
Technical Solution


Issue



Customer geting the following errors in a.log:
Unable to process the file "D:\Program Files\Altiris\Notification Server\NSCap\EvtQFast\Process\nseEBB4.tmp" Moving to "D:\Program Files\Altiris\Notification Server\NSCap\EvtQFast\Bad\ItemNotFoundException\nseEBB5.tmp". Reason: Unable to load the target item for the client message. (Guid: "{868f87eb-d975-4348-b3f6-d813399a091a}")  

Nse file content:
<?xml version='1.0' ?>
<XmlData>
<WbemEventObject class='CE_NfySvrRemoteEvent'>
<MessageID></MessageID>
<Resource guid='{2B324DEE-EF30-40BF-9605-DEFC3A211720}' typeGuid='493435F7-3B17-4C4C-B07F-C23E7AB7781F'><Attribute name='Domain' value='FAIRVIEW'/><Attribute name='Name' value='NO01WPT04886'/><Attribute name='Altkey1' value=''/><Attribute name='Altkey2' value='00-D0-B7-C1-30-E8'/></Resource>
<ScenarioGUID>{868F87EB-D975-4348-B3F6-D813399A091A}</ScenarioGUID>
<RemoteEvent class="CE_XmlEvent">
<XmlData>
    <SWDStatusEvent src="Altiris.SWD">
        <Time>20050819075433.209000+240</Time>
        <Type>Package To Be Removed</Type>
        <PackageId>{59D005A2-4208-4E79-BAC9-5CC36098E8E2}</PackageId>
        <JobId>{868F87EB-D975-4348-B3F6-D813399A091A}</JobId>
        <PackageName>SWD Application Inventory Agent Package</PackageName>
        <AdvertisementName>New Application Inventory Task</AdvertisementName>
        <ProgramName>New Application Inventory Task</ProgramName>
        <Status>Package will be removed in 10080 minutes</Status>
        <Message></Message>
    </SWDStatusEvent>
</XmlData>
</RemoteEvent>
<TimeGenerated>20050819075433.229000+240</TimeGenerated>
<MessageBody></MessageBody>
<MessageLabel></MessageLabel>
<TransportFlag></TransportFlag>
<TransactionCookie></TransactionCookie>
</WbemEventObject></XmlData>

Environment



NS 6.0 hotfix 19

Cause



unknown

Solution



Customer installed latest version of hotfix 19 (blind rev.). The previous versions of hotfix 19 showed this issue.
This is resolved in NS 6.0 SP3

Legacy ID



21397


Article URL http://www.symantec.com/docs/TECH13327


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