KNOWN ISSUE: Error: "PECTAgent Error: Unhandled runtime exception, GetLastError returned 0"

Article:TECH133278  |  Created: 2010-06-15  |  Updated: 2010-09-03  |  Article URL http://www.symantec.com/docs/TECH133278
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Article Type
Technical Solution


Issue



Problem with the PECTAgent loading correctly in automation to execute Deployment activities with Deployment Solution 7.1 product.

Error in Agent.log file states the following:

Error: "PECTAgent Error: Unhandled runtime exception, GetLastError returned 0" 
 


Environment



Windows 2003 Server installing the Deployment Solution 7.1 product.

New or upgraded installation of Deployment Solution 7.1 using the Symantec Installation Manager.

 


Cause



The current cause of this problem is still being investigated at this time.

There appears to be some missing files within the WAIK directory that are causing the issue.

A bad WAIK directory appears to be around 568 MB in size, whereas a functioning WAIK directory should be around 340 MB.

The folder that contains the WAIK files can be found at the following location:

C:\Program Files\Altiris\Altiris Agent\Agents\Deployment\Task Handler\WAIK  


Solution



1) Rename the WAIK folder to WAIKOLD or something similar.

2) Navigate to the following folder:

    C:\Program Files\Altiris\Symantec Installation Manager\Installs\Altiris

3) Search for and run the file named altiris_nswinpe_7_1_x86.msi

This should recreate the WAIK folder and the file size of the folder should be roughly 340 MB in size.

 

 

 


Supplemental Materials

SourceDEFECT
ValueETK 2025056
Description

Logged in Etrack (Symantec) database


Legacy ID



53355


Article URL http://www.symantec.com/docs/TECH133278


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