"Unknown" host alert in Event Console

Article:TECH133294  |  Created: 2010-06-18  |  Updated: 2012-01-23  |  Article URL http://www.symantec.com/docs/TECH133294
Article Type
Technical Solution


Issue



In the Event Console, you see an 'Unknown' host.

If you try to open it's Resource Manager, it gives a message "A resource with the GUID: <some guid> could not be found"

If you look in the database, there are no references to that GUID.


Environment



NS7

Monitor Solution 7


Cause



The resource that triggered the alert has since been removed from the database.

Solution



Right click on the Unknown resource and "Resolve" it.  By default, it will then take 3 minutes for that resource to leave the Event Console. 


Legacy ID



53397


Article URL http://www.symantec.com/docs/TECH133294


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