Known Issue: pcAnywhere dialogue: "pcAnywhere Waiting" and requests a host name.

Article:TECH133307

Created: 2010-06-19

Updated: 2011-10-25

Article URL http://www.symantec.com/docs/TECH133307

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Article Type
Technical Solution

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Problem

The following dialog box pops up on managed client computers...

Environment

Symantec Management Platform 7
pcAnywhere Solution 12.5 SP1 or SP2 (24 character limit)

Symantec Management Platform 7.1
pcAnywhere Solution 12.6 (32 character limit)

Cause

In the pcAnywhere Settings policy on the Access Server tab, administrators are allowed to enter a valid FQDN over 24/32 characters in the "Name or IP Address field", despite a limit of 24/32 characters imposed by the pcAnywhere "host" program.

The FQDN is correctly captured in the client policy XML on the client computers. However, the 24-character limit is enforced when the file containing the pcAnywhere host settings is written by the pcAnywhere plug-in. When the Symantec pcAnywhere Host Service starts, the unexpected dialog appears on the client computer.

Solution

In pcAnywhere solution the limitation has been increased to 32 characters, Symantec is aware of these limitations.

If the Access Server product is installed and needed, a work-around is to specify the IP address of the Access Server rather than the FQDN.

Note that Access Server is a separate product from pcAnywhere or pcAnywhere Solution and has its own installer. Please review the following Knowledge Base article entitled "Questions and Answers about pcAnywhere Access Server" to verify that the Access Server product is in fact installed in your environment and is needed: http://www.symantec.com/docs/HOWTO10840

Supplemental Materials

Source	DEFECT
Value	ETK 2072029
Description	Logged in Etrack (Symantec) database

Legacy ID

53423