KNOWN ISSUE: Distribute disk image using sysprep changes timezone to Pacific Time (timezone=004)

Article:TECH133317  |  Created: 2010-06-21  |  Updated: 2012-09-26  |  Article URL
NOTE: If you are experiencing this particular known issue, we recommend that you Subscribe to receive email notification each time this article is updated. Subscribers will be the first to learn about any releases, status changes, workarounds or decisions made.
Article Type
Technical Solution



After capturing an image using sysprep, the image is deployed with the option "Prepared using sysprep" enabled. The default sysprep answer file is used. When the computer boots up, the sysprep process takes place, and after it completes the timezone is set to Pacific Time (timezone=004 in sysprep.inf).


Deployment Server 6.9 SP4


The timezone information is not being properly gathered from the database.


This issue is resolved in DS 6.9 SP5 MR3.


Once in production, create a "run script" task to execute the command: tzutil /s "Pacific Daylight Time" on the client machine

Supplemental Materials

ValueETK 2073095

Logged in Etrack (Symantec) database

Legacy ID


Article URL

Terms of use for this information are found in Legal Notices