KNOWN ISSUE: Adobe Patch Reports show ''No Results'' in Drill-down screen

Article:TECH133433  |  Created: 2010-07-08  |  Updated: 2011-05-13  |  Article URL http://www.symantec.com/docs/TECH133433
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Article Type
Technical Solution

Product(s)

Issue



Drill-downs do not work from Compliance Reports when Adobe is the selected Vendor.  The only information returned is the 'No Results' when any Right click option is selected; such as, View Targeted Computers, View Applicable Computers, View Installed Computers and View Vulnerable Computers.


Environment



Adobe Patch Management 7.0 SP2


Cause



Currently unknown


Solution



This issue was resolved in Patch Management Solution build 7.0.4503
Upgrading the Patch Management Solution to SP2 MR3, through the Symantec Installation Manager, will resolve this issue.

Note the changes made from MR2 to MR3 were significant as outlined in KM: TECH147912


Supplemental Materials

SourceDEFECT
ValueETK 2085674
Description

Logged in Etrack (Symantec) database


Legacy ID



53693


Article URL http://www.symantec.com/docs/TECH133433


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