KNOWN ISSUE: The Resource Manager''s Hardware Summary page is not accessing the Last Configuration Request properly

Article:TECH133483  |  Created: 2010-07-16  |  Updated: 2010-12-07  |  Article URL http://www.symantec.com/docs/TECH133483
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Article Type
Technical Solution


Issue



The Resource Manager's Hardware Summary page is not accessing the Last Configuration Request properly.

The Last Configuration Request on the Hardware Summary page is not accurate or is blank.


Environment



Inventory Solution 7.0 SP2 MR1


Cause



The Resource Manager's Hardware Summary page uses sp_Inv_GetAgentDetails.  This stored procedure accesses it's data from the RMV_HW_AltirisAgent view.  This view incorrectly accesses the StartTime column from Evt_NS_Event_History for both 'Last Configured Request' and 'Last Event Received'.


Solution



This issue has been logged as a defect and will be addressed in a future version of Inventory Solution.

Alternatively you can use the attached SQL query to correct the problem.


Attachments

RMV_HW_AltirisAgent.sql (2 kBytes)

Supplemental Materials

SourceDEFECT
ValueETK 2091779
Description

Logged in Etrack (Symantec) database


Legacy ID



53814


Article URL http://www.symantec.com/docs/TECH133483


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