Remote Upgrade of Symantec Mail Security for Exchange (SMSMSE) 6.5 fails with Error Message: The wizard was interrupted before Symantec Mail Security for Exchange could be completely installed
|Article:TECH133803|||||Created: 2010-01-08|||||Updated: 2014-07-07|||||Article URL http://www.symantec.com/docs/TECH133803|
Upgrading SMSMSE to version 6.5.0 fails with the error message:
"The Wizard Was Interrupted" before Symantec Mail Security for Exchange was completely installed.
The installation rolls back. SMSMSE is not upgraded.
- SMSMSE version is 6.5.0.
- Install log shows the following messages:
- Copying remote installation files, please wait ...
-- SAVFMSEInst.dll MSI_Logging -- Number of files need to be copied from folder \\<shared drive>
-- SAVFMSEInst.dll MSI_Logging -- fnCopyUIRemoteInstallFiles deferred -- FindAndCountFiles found no files ERROR
-- SAVFMSEInst.dll MSI_Logging -- fnCopyUIRemoteInstallFiles -- FAILED
Action ended 15:17:34: InstallFinalize. Return value 3.
- To turn on detailed installer logging for MSMSE use the following KB: Obtaining detailed installation logging for the installed Symantec Mail Security for Microsoft Exchange product.
SMSMSE version 6.5.0 does not support remote upgrades.
This issue is fixed in SMSMSE 6.5.1. Remote upgrades are now supported.
Copy the files locally and run the installation again.
About installing Symantec Mail Security 6.5 for Microsoft Exchange on Remote Servers
Article URL http://www.symantec.com/docs/TECH133803