Gauge Summaries Dashboard – Regional settings

Article:TECH13392  |  Created: 2006-04-04  |  Updated: 2006-04-04  |  Article URL http://www.symantec.com/docs/TECH13392
Article Type
Technical Solution


Issue



When opening the Gauge Summaries dashboard from a workstation with regional settings other than English the following error occurs: Error when node clicked: Unable to load the specified item (GUID:{4d343f01-5f63-4b37-a022-1c2e50f109a9})

Environment



Altiris Notification Server 6.0.5287 (SP2) or 6.0.6074 (SP3)
Altiris Gauge Subsystem Solution 6.0.1083
Altiris Site Monitor Solution 6.0.1083

Cause



The Altiris Console will try and emulate the language that has been set in the regional settings, but it will also take notice of the language that IE has been configured to use. If the language set in the regional settings and the language in IE are unsupported languages this error appears.

Solution



Put English (United States)[en-us] as most top language in IE.
 
To do this:
1) Open Internet Explorer
2) Go to Tools -> Internet Options -> Languages
3) Add English (United States)[en-us] and move it to the top.

Legacy ID



21541


Article URL http://www.symantec.com/docs/TECH13392


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