Mail Security for Domino Shuts Down After Domino Restart

Article:TECH133922  |  Created: 2010-01-15  |  Updated: 2013-10-24  |  Article URL http://www.symantec.com/docs/TECH133922
Article Type
Technical Solution


Issue



After a domino restart Mail Security for Domino Shuts down logging the following or similar in the console log.

Symptoms
Database open error: mail.box: This database cannot be opened because a consistency check of it is in progress.

SMSDOM: Service shutdown completed.


Cause



Mail Security for Domino is unable to access the mail.box for scanning. Likely caused by a ungraceful Domino shutdown.


Solution



Wait for the consistency check to complete and load Mail Security for Domino manually or restart Domino again and allow Mail Security for Domino to load with Domino.

To load Mail Security for Domino manually type load nntask in the Domino console.



Legacy ID



2010061510181054


Article URL http://www.symantec.com/docs/TECH133922


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