Mail Security for Domino Shuts Down After Domino Restart
|Article:TECH133922|||||Created: 2010-01-15|||||Updated: 2013-10-24|||||Article URL http://www.symantec.com/docs/TECH133922|
After a domino restart Mail Security for Domino Shuts down logging the following or similar in the console log.
Database open error: mail.box: This database cannot be opened because a consistency check of it is in progress.
SMSDOM: Service shutdown completed.
Mail Security for Domino is unable to access the mail.box for scanning. Likely caused by a ungraceful Domino shutdown.
Wait for the consistency check to complete and load Mail Security for Domino manually or restart Domino again and allow Mail Security for Domino to load with Domino.
To load Mail Security for Domino manually type load nntask in the Domino console.
Article URL http://www.symantec.com/docs/TECH133922