How to use Dell's DSET utility to diagnose hardware problems on a Dell based SSIM appliance.

Article:TECH134050  |  Created: 2010-01-21  |  Updated: 2010-09-12  |  Article URL http://www.symantec.com/docs/TECH134050
Article Type
Technical Solution


Issue



You were instructed run the DSET utility on a Dell based SSIM appliance.

 


Solution



Installation
 

  1. Obtain the Dell DSET Utility from http:\\www.dell.com - currently named "delldset_v1.9.0.131_A02.bin"
  2. Log on using ssh as 'db2admin' and su to the 'root' account on the SSIM Appliance and create the folder /tmp/dset: 
    mkdir /tmp/dset
  3. Copy the DSET tool under /tmp/dset
  4. Make the .bin file executable with:
    chmod a+x /data/dset/delldset_v1.9.0.131_A02.bin



General use in relation to Symantec's SSIM appliance.

You should only use DSET to perform the following action: "Create DSET report only" - do not install the DSET application.




Running DSET:

Run DSET by entering the folder /data/dset and type:
./data/dset/delldset_v1.9.0.131_A02.bin


Example of the main menu:
 

      Dell System E-Support Tool (DSET) Options:

      Choose an option:

        1) Read DSET Release Notes First
           Show latest information concerning features and known issues

        2) Create DSET Report Only
           Creates a DSET report and saves it to user's home directory

        3) Clear ESM Hardware Log Only
           Only clears the ESM Hardware Log contents

        4) Install/Upgrade DSET Application
           Permanently installs or upgrades the DSET application for repeat use

IMPORTANT NOTE: Never use option 4!!





Creating a DSET Report

To create a DSET report, run the binary file and then choose Option 2 from the main menu.
Enter details such as company name and email address, then the tool will create the report.

Example:
 

    Company Name: Symantec Ltd
    Your E-mail: support@symantec.com

    Preparing DSET components to create a report. One moment ...

    -- (new page) --
    Dell System E-Support Tool
    @Copyright Dell Inc. 2004-2010  Version 1.9 build 131

    * Getting Linux operating system configuration information ...
    Gathering Boot Information ...
    Gathering Module Information ...
    Gathering Memory Information ...
    Gathering Storage Information ...
    Gathering Network Information
    Gathering Summary Information ...
    * Gathering chassis information...
    * Gathering System Summary Information...
    * Gathering Motherboard Information...
    * Gathering DRAC Information...
    * Converting DRAC txt information to XML format...
    * Gathering storage information...
    Note: Scanning for supported SCSI or RAID controllers... [please wait]
    * Collecting storage information...
    * Collecting various system logs and configuration files ...
    * Unloading framework core
    * DSET Instrumentation uninstalled successfully
    * Xsltproc is not installed. Installing now...
    * Uninstalling the installed xsltproc..
    * Xsltproc is not installed. Installing now...
    * Uninstalling the installed xsltproc..
    * Xsltproc is not installed. Installing now...
    * Uninstalling the installed xsltproc..
    * Xsltproc is not installed. Installing now...
    * Uninstalling the installed xsltproc..
    * Compressing report...
    A TAR-archived report file was saved at: /root/DSET_Report_for_Symantec-Ltd[ssim.emea.ts-SvcTag-HH8NG2F-PE2950].tar

    Use the following syntax to uncompress its contents
    Syntax: tar -xvf <reportname> -C <newdirectory>
    * Report creation completed successfully



After report has been successfully created, you can transfer it over to your workstation by using SCP or FTP for analysis.

The report is password protected - the password is: dell



Cleaning up after you're done

After you've used the DSET utility, don't forget to retain a copy of the report you've created and to remove the folder /data/dset





 



Legacy ID



2010062109004154


Article URL http://www.symantec.com/docs/TECH134050


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