Symantec End-of-Life, End-of-Availability and End-of-Support Announcement for Symantec Control Compliance Suite Federal Toolkit

Article:TECH134448  |  Created: 2010-01-29  |  Updated: 2010-01-29  |  Article URL http://www.symantec.com/docs/TECH134448
Article Type
Technical Solution


Issue






Solution



Date: August 2, 2010
To: Customers of the following products: Symantec Control Compliance Suite Federal Toolkit
Re: End-Of-Life, End-of-Availability and End-of-Support Announcement for Symantec Control Compliance Suite Internet Security

Dear Valued Symantec Customer:
Symantec Corporation will be discontinuing the availability of Symantec Control Compliance Suite Federal Toolkit. This letter details the key dates that are of importance to you.

End of Life: As of August 2, 2010, Symantec Corporation is announcing the End of Life ("EOL") of the product(s) identified in this notification, including any Maintenance Packs and/or patches for each version, in all released languages. This notice describes the timelines for the delivery of support services for these products that have reached their EOL.

End of Availability: End of Availability will be August 2, 2010. At this time no additional product licenses will be available for purchase.

End of Standard Support: Symantec will end standard support including engineering modifications where applicable, for customers with current support subscriptions on February 2, 2012.

End of Support Life: As of August 2, 2012, Symantec will cease providing any and all levels of standard support or partial support, for all versions of Symantec Control Compliance Suite Federal Toolkit. No further purchases of support subscriptions will be accepted.


Affected Symantec ProductAffected Product VersionEnd of LifeEnd of AvailabilityEnd of Standard Support and Start of Partial SupportEnd of Support Life
Control Compliance Suite Internet Security
9.0
August 2, 2010
August 2, 2010
February 2, 2012
August 2, 2012

Alternative Products: Customers of Symantec Control Compliance Suite Federal Toolkit may purchase licenses of the Symantec Risk Automation Suite at a discounted rate. For more information on Symantec’s Solutions for Federal Government, please visit: http://www.symantec.com/business/solutions/industries/subindustries/subindustry.jsp?ind=public_sector&sub_ind=ps_federal

How to get more information

Symantec is committed to helping our customers achieve success with their Symantec solutions. If you have any questions regarding this notice, please contact your Symantec Partner or Account Manager.

Thank you for using Symantec products and services.

Sincerely,

Symantec Corporation

Helpful contact information:

NOTE: Please do not reply to this email as it is electronically generated, and this mailbox is not monitored. Instead, please use the Customer Care link below to request assistance.

Customer Care:
http://www.symantec.com/business/support/assistance_care.jsp
To learn more about Symantec products:
http://www.symantec.com
To find regional technical support contact information:
http://www.symantec.com/enterprise/support/techsupport_global.jsp






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2010062915294653


Article URL http://www.symantec.com/docs/TECH134448


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