You see following errors: eventid: 1309 code: 3001 when using SMSMSE remote console on some operations

Article:TECH134646  |  Created: 2010-01-02  |  Updated: 2013-10-22  |  Article URL http://www.symantec.com/docs/TECH134646
Article Type
Technical Solution

Product(s)

Issue





Symptoms
When trying to perform various operations within the SMSMSE remote console that may require a large amount of bandwidth you receive the following errors in the application event log:


Source :ASP.NET 2.0.50727.0
Event ID: 1309

Event code: 3001
Event message: The request has been aborted.
Event time: 2010-06-28 15:10:50
Event time (UTC): 2010-06-28 13:10:50
Event ID: 0e30b64bfe7c459ea35a112ce221fe69
Event sequence: 30
Event occurrence: 5
Event detail code: 0

Application information:
Application domain: /LM/W3SVC/2/ROOT/DExLService-1-129222026299302408
Trust level: Full
Application Virtual Path: /DExLService
Application Path: C:\Program Files\Symantec\CMaF\2.1\
Machine name: *****

Process information:
Process ID: 5696
Process name: w3wp.exe
Account name: NT AUTHORITY\SYSTEM

Exception information:
Exception type: HttpException
Exception message: Request timed out.

Request information:
Request URL: http://x.x.x.x:8081/dexlservice/dexl.asmx
Request path: /dexlservice/dexl.asmx
User host address: x.x.x.x
User: XX\XXXXXXX
Is authenticated: True
Authentication Type: Negotiate
Thread account name: NT AUTHORITY\SYSTEM

Thread information:
Thread ID: 1
Thread account name: NT AUTHORITY\SYSTEM
Is impersonating: False
Stack trace:

Performing the same operations using the local console works just fine. You have no other problems with managing SMSMSE remotely.


 


Cause



Execution time required by the SMSMSE console connecting with the remote SMSMSE server is exceeding the currently set ASP.NET request execution timeout value. By default, this value is set to 110 seconds, This may occur for example: when trying to download the logs from a remote SMSMSE server.


Solution




To resolve this issue modify ASP.Net timeout setting.


How to Modify the ASP.NET request execution timeout setting on Windows Server 2003

1. On the machine where SMSMSE server is installed, start Internet Information Services (IIS) Manager.
2. Expand Web Sites, right click the Symantec Mail Security for Microsoft Exchange Web site, and then click Properties.




3. On the Symantec Mail Security for Microsoft Exchange Web site properties page, click ASP.NET, and then click Edit Configuration.



4. Click the Application tab, and then in the Request execution timeout box increase the number of seconds (default is 110).






 



Legacy ID



2010070214185354


Article URL http://www.symantec.com/docs/TECH134646


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