Failure occurs when validating NAS/SAN archives through webUI.

Article:TECH134702  |  Created: 2010-01-06  |  Updated: 2012-01-25  |  Article URL http://www.symantec.com/docs/TECH134702
Article Type
Technical Solution


Issue



When using WebUI to validate the event archive you get the following message :

/eventarchive/SAN/ssim_logs/2010/01/05/1262695380607 Missing .key file!


Cause



This error occurs when the key file is not generated due to incorrect closure of of the event archive file.


Solution



Before you umount any remote storage, it is advised to manually disable the event archive first to force closure and writting of the key file.

However in the event of a network error, for example is the share is not available the key file might be missing. If the underlying hardware is removed the application will fail to write the key file for signature.

This is working as designed


Supplemental Materials

SourceETrack
Value2023462

Legacy ID



2010070613583554


Article URL http://www.symantec.com/docs/TECH134702


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