An EV control 'EVSearchUrlCtrl' appears on the Outlook toolbar intermittently.

Article:TECH135137  |  Created: 2010-01-14  |  Updated: 2013-07-02  |  Article URL
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Technical Solution


An EV control 'EVSearchUrlCtrl' appears on the Outlook toolbar intermittently.


There are several means of working around this issue:

1. The toolbar box can be removed from within outlook itself.

2. You can also reset the Toolbar to remove the issue via:
View > Toolbars > Customize > Highlight Standard > Click Reset

3. Running ResetEVClient will also resolve the issue.

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.

This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see

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An EV control 'EVSearchUrlCtrl' appears on my Outlook toolbar intermittently

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