A solution in a suite download causes the suite download to stop and displays the error: "The remote server returned an error: (404) Not Found"

Article:TECH13526  |  Created: 2006-04-14  |  Updated: 2006-04-17  |  Article URL http://www.symantec.com/docs/TECH13526
Article Type
Technical Solution


Issue



When installing a suite (or solution), the download is stops and the follwing error is displayed:

 "The remote server returned an error: (404) Not Found.

Clicking OK stops the installation and eventually returns you to the Notification Server Console.

The a.log file contains the following error:

Process: iexplore.exe (3480)
Thread ID: 3396
Module: C:\Program Files\Internet Explorer\iexplore.exe
S
ource: Altiris.NS.LegacyInterop.PackageInstaller
Description: System.Net.WebException caught in DownloadAndInstallAsync. Reason: System.Net.WebException: The remote server returned an error: (404) Not Found.
 
at System.Net.HttpWebRequest.CheckFinalStatus()
  at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult)
 
at System.Net.HttpWebRequest.GetResponse()
 
at Altiris.NS.LegacyInterop.PackageInstaller.DownloadFile(String strDest, String strSource, Int64& nBytesWritten, Int64& nContentLength)
  at Altiris.NS.LegacyInterop.PackageInstaller.DownloadAndInstallAsync()


Environment



Notification Server 6.0

Cause



The product that causes the failure has been updated in the Web-based Solution Center, but the local Solution Center has not been updated with the information for the updated product and looks for the previous version in the Web-based Solution Center.

Solution



A product was updated in the Web-based Solution Center after the Notification Servers' scheduled Solution Center Update occurred. When you run the suite install, it was looking for the older version (which was no longer available) instead of the newer version; it can't find it, and so it errors out.

If you can't get the Altiris Microsoft Active Directory Integration Component to download now, do this:
  1. In the Altiris Console, click Configuration > Upgrade/Install Additional Components.
  2. In the Solution Center page, click the Setting tab.
  3. Make sure that the Altiris Web Site is selected as the Solution Center location and then click Download Now.
  4. Make sure the Solution Center updated schedule is also enabled. The default is at 9:00 am every 1 days starting . . .
  5. Click the Apply.

Legacy ID



21794


Article URL http://www.symantec.com/docs/TECH13526


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