VMWare Agent backup of ESX 3.0 or ESXi fails with: Unable to open a disk of the virtual machine. VixDiskLib_Open() reported the error: You do not have access rights to this file

Article:TECH135343  |  Created: 2010-01-07  |  Updated: 2014-06-17  |  Article URL http://www.symantec.com/docs/TECH135343
Article Type
Technical Solution


Issue



VMWare Agent backup of ESX 3.0 or ESXi fails with: Unable to open a disk of the virtual machine. VixDiskLib_Open() reported the error: You do not have access rights to this file.


Error



Unable to open a disk of the virtual machine. VixDiskLib_Open() reported the error: You do not have access rights to this file.
 


Cause



This issue occurs in the following scenarios

1) The ESX version is not supported by Backup Exec

or

2) Esx is not licensed (It is free version)


Solution



Only supported and licensed versions of ESX can be backed up with the VMWare agent.  The ESX host needs to be at least 3.5 update 2 as well as have the Vstorage APIs as a licensed feature in VMWare.  Upgrade the ESX host to a supported version and make sure the proper license is installed (ESXi may not be licensed with the Vstorage APIs feature).


Backup Exec Software Compatibility List: Software Compatibility List


The VMWare Consolidated Backup (VCB) feature is not available to ESXi free license installed. For VCB to work on ESXi the VI Foundation license is required.
Please see the following link for more information: http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=1006543.


 


Supplemental Materials

SourceError Code
Value0xe0009585
Description

Unable to open a disk of the virtual machine
 



Legacy ID



357306


Article URL http://www.symantec.com/docs/TECH135343


Terms of use for this information are found in Legal Notices