Backup Exec hangs on random databases when backing up Exchange 2010 DAG

Article:TECH135465  |  Created: 2010-01-02  |  Updated: 2013-09-24  |  Article URL http://www.symantec.com/docs/TECH135465
Article Type
Technical Solution


Environment

Issue



Backup Exec hangs on random databases when backing up Exchange 2010 DAG and VSS errors may be found in the applocation log of the active DAG node.
 


Error




 
Log Name: Application
 
Source: ESE
 
Date: 6/25/2010 9:01:51 AM
 
Event ID: 215
 
Task Category: Logging/Recovery
 
Level: Error
 
Keywords: Classic
 
User: N/A
 
Computer: <server name>
 
Description:
 
Information Store (1852) <db name>: The backup has been stopped because it was halted by the client or the connection with the client failed.
 

 
Log Name: Application
 
Source: ESE BACKUP
 
Date: 6/25/2010 9:01:51 AM
 
Event ID: 914
 
Task Category: General
 
Level: Warning
 
Keywords: Classic
 
User: N/A
 
Computer: <server name>
 
Description:
 
Information Store (1852) The surrogate backup by <server name> has stopped with error 0xFFFFFFFF.
 

 
May also find this information message on the passive node
 

 
Log Name: Application
 
Source: ESE BACKUP
 
Date: 6/25/2010 9:01:51 AM
 
Event ID: 964
 
Task Category: General
 
Level: Information
 
Keywords: Classic
 
User: N/A
 
Computer: <server name>
 
Description:
 
msexchangerepl (9388) The surrogate backup to <server name> has been stopped with error 0xFFFFFFFF. 
 

Solution




 
Disable TCP Offloading on the NIC.
 

 


Legacy ID



357172


Article URL http://www.symantec.com/docs/TECH135465


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