When trying to add a package to a Sequential Software Delivery task, the package folder is blank

Article:TECH13549  |  Created: 2006-04-18  |  Updated: 2007-02-21  |  Article URL http://www.symantec.com/docs/TECH13549
Article Type
Technical Solution

Issue



When trying to add a package to a Sequential Software Delivery task, the package folder is blank. The Program tree is not showing in software delivery programs selector.
See this screenshot:


Environment



Notification Solution 6.0
Software Delivery Solution 6.1 SP1 Hotfix 2 and beyond

Cause



This is caused by changes made after installing SWD 6.1 Hotfix 2. The default tree shows up empty, waiting on a search to be entered.

Solution



To list all packages, simply check one of the search options above (by Package or Program) and click Search. This will cause all packages/programs to appear. You can also limit the results by searching for a specific string.
See this screenshot:


Legacy ID



21856


Article URL http://www.symantec.com/docs/TECH13549


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