Adding a Veritas Operations Manager Managed Host to the Central Management Server fails with Error V-338-1-2039

Article:TECH135674  |  Created: 2010-01-29  |  Updated: 2012-03-07  |  Article URL http://www.symantec.com/docs/TECH135674
Article Type
Technical Solution


Issue



Adding a Veritas Operations Manager (VOM) Managed Host (MH) to the Central Management Server (CMS) fails with an error that the credential could not be pushed.


Error



Error V-338-1-2039 Could not push credential to host Unable to add hosts


Cause



This error occurs when the MH and the CMS are unable to communicate with each other and establish the proper credentials.

Possible causes for the issue

  • Port 5634 not being open for access on the network or possible firewall preventing the port access
  • Name resolution between the MH and the CMS is not working.

Solution



To resolve the issue, verify the following items:
  1. Ensure that port 5634 on the MH and the CMS is not blocked for both inbound and outbound traffic.
  2. Ensure that the MH and the CMS can ping each other by both the host name and the IP address. VOM is dependent on resolving an IP address to a host name using any of the standard name resolution methods (DNS, %systemroot%\System32\drivers\etc\hosts file, etc.).

Supplemental Materials

SourceUMI
ValueV-338-1-2039
Description

Could not push credential to host. Unable to add host.


Legacy ID



356932


Article URL http://www.symantec.com/docs/TECH135674


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