When adding the license for the Backup Exec File System Archiving Option an error is received.

Article:TECH135889  |  Created: 2010-01-24  |  Updated: 2014-01-10  |  Article URL http://www.symantec.com/docs/TECH135889
Article Type
Technical Solution


Environment

Issue



When adding the license for the Backup Exec File System Archiving Option an error is received.


Error



A previous program installation was never completed. You need to restart your computer to complete that installation before installing the Backup Exec Archiving Option.
 


Environment



SITUATION:

1. Other Licenses and Option can be added without any problems.
2. Reboot doesn't solve the issue.


Cause



In this particular situation the issue was caused by a conflicting filter driver.
 


Solution



Since this issue occur due to a conflict with 3rd party software which has filter driver in it, it has been observed that eliminating such situation by removing the 3rd party filter driver has resolved the issue. However, it is suggested that users should consult with particular 3rd party software vendor or support before uninstalling the software or drivers. Once the conflicting software or driver is removed, add the license for Backup Exec File System Archiving Option in Backup Exec.
Note: It is recommended to take complete backup of the particular machine before uninstalling drivers from  it.


Legacy ID



356017


Article URL http://www.symantec.com/docs/TECH135889


Terms of use for this information are found in Legal Notices