Error 1402. Could not open key UNKNOWN\Components\.... Verify that you have sufficient access to that key or contact your support personnel when installing Symantec System Recovery (SSR)

Article:TECH135922  |  Created: 2010-01-23  |  Updated: 2014-05-20  |  Article URL http://www.symantec.com/docs/TECH135922
Article Type
Technical Solution


Issue



Error 1402. Could not open key UNKNOWN\Components\ DA42BC89BF25F5BD0AF18C3B9B1A1EE8

Verify that you have sufficient access to that key or contact your support personnel.

 


Error



Error 1402. Could not open key UNKNOWN\Components\ DA42BC89BF25F5BD0AF18C3B9B1A1EE8

Verify that you have sufficient access to that key or contact your support personnel.

 


Solution



To resolve the issue, perform the following steps:
 
1)  Resolve permission issues per:  http://support.microsoft.com/kb/313222 . Once done, run the installer again.
 
2)  If step 1 is unsuccessful, open the registry. Create a backup of the registry!! Then, locate the HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\DA42BC89BF25F5BD0AF18C3B9B1A1EE8 key and attempt to open. Typically an "Access Denied" error will be generated if the issue above is occurring. Right-mouse click on the key and click 'Permissions'. Grant FULL access to this folder, and check the box to allow the same permission to be granted to this key's sub-folders (descendants). Exit the registry, and install SSR.
 


 
 
3)  If both steps above are unsuccessful,
  • Step one, back up the registry.
  • Step two, go to the MS KB: <http://www.microsoft.com/downloads/details.aspx?FamilyID=e8ba3e56-d8fe-4a91-93cf-ed6985e3927b&displaylang=en> and download the file that installs subinacl.  It is an MSI file, and will do a quick install of a few Microsoft files.
  • Step three, create a batch file with the following commands:
cd /d "%ProgramFiles%\Windows Resource Kits\Tools"
subinacl /subkeyreg HKEY_LOCAL_MACHINE /grant=administrators=f /grant=system=f
subinacl /subkeyreg HKEY_CURRENT_USER /grant=administrators=f /grant=system=f
subinacl /subkeyreg HKEY_CLASSES_ROOT /grant=administrators=f /grant=system=f
subinacl /subdirectories %SystemDrive% /grant=administrators=f /grant=system=f
subinacl /subdirectories %windir%\*.* /grant=administrators=f /grant=system=f
secedit /configure /cfg %windir%\inf\defltbase.inf /db defltbase.sdb /verbose
  • Step four, run the batch file.  Let it run until the Dos screen closes.
  • Step five, reboot the machine and run the install again

4)  If all steps above do not resolve the issue, then export the contents of the HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\DA42BC89BF25F5BD0AF18C3B9B1A1EE8 key then delete the entire key. Once deleted, create a new key with the same name and rerun setup.


Supplemental Materials

SourceError Code
Value1402
Description

Error 1402. Could not open key UNKNOWN\Components\ DA42BC89BF25F5BD0AF18C3B9B1A1EE8

Verify that you have sufficient access to that key or contact your support personnel.


Legacy ID



355979


Article URL http://www.symantec.com/docs/TECH135922


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