KNOWN ISSUE: Explorer.exe at 100 percent CPU utilization when SVS is installed

Article:TECH13593  |  Created: 2006-04-20  |  Updated: 2007-06-06  |  Article URL http://www.symantec.com/docs/TECH13593
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Article Type
Technical Solution


Issue



A workstation with the SVS Agent installed, and a few layers active, makes the explorer.exe CPU utilization go to 100 percent.

Environment



SVS 2.0.1368

Cause



There may be multiple causes for this specific issue. With that being the case, this ticket may be updated with additional causes and resolutions.
  1. One customer has reported that this issue was due to corruption in the virtual registry.


Solution



SVS 2.1 has made major improvements in performance.  Go to Article 35346 for download locations.


Supplemental Materials

SourceDEFECT
ValueLB 52914
DescriptionLogged in Littlebuggy (Altiris - Lindon, Plymouth) database

SourceDEFECT
ValueLB 53262
DescriptionLogged in Littlebuggy (Altiris - Lindon, Plymouth) database

Legacy ID



21944


Article URL http://www.symantec.com/docs/TECH13593


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