Unable to configure an Enterprise Vault (EV) Celerra File System Archiving (FSA) target using HTTPS connection.

Article:TECH136008  |  Created: 2010-01-21  |  Updated: 2013-06-04  |  Article URL http://www.symantec.com/docs/TECH136008
Article Type
Technical Solution

Product(s)

Issue



Unable to configure an Enterprise Vault (EV) Celerra File System Archiving (FSA) target using HTTPS connection.

 


Cause



On versions prior to EV 9.0 Service Pack (SP) 3 and EV 10.0 Service Pack (SP) 1, it was not possible to configure a Celerra FSA target using an HTTPS connection.  The following is displayed in a Dtrace of the EVFileSvrArcMngr process when attempting to configure the FSA target on the EV server.   For more information on Dtrace please refer to the link in the Related Articles section.  

(EVFileSvrArcMngr) <9180> EV-L {PLACEHOLDER.EN_US} HTTP Request: <?dhsm?> <DHSM_GET_API_ATTRS/>
(EVFileSvrArcMngr) <9180> EV~E |Event ID: 40966 A program fault has raised an exception.|Exception: The underlying connection was closed: The connection was closed unexpectedly.|Diagnostic: |Type: System.Net.WebException|Reference: |Command Line: "C:\Program Files (x86)\Enterprise Vault\EVFileSvrArcMngr.exe"
- URL:tcp://10.35.25.207:59760/1cf7cb24_7256_4359_a82e_a87f96e18e50/KVS.EnterpriseVault.ProcessManager11454272
|Application Domain: EVFileSvrArcMngr.exe|Process Id: 12364|Thread Id: 9180|Stack Trace:    at System.Net.HttpWebRequest.GetResponse()|   at KVS.EnterpriseVault.FileServerArchive.EMCCelerra.PlaceHolder.GetWebResponseStream(String
content)|   at KVS.EnterpriseVault.FileServerArchive.EMCCelerra.PlaceHolder.GetResponseStatus(String
content, CelerraResponse& celResp)|   at KVS.EnterpriseVault.FileServerArchive.EMCCelerra.PlaceHolder.DetectFileMover()
(EVFileSvrArcMngr) <9180> EV-M {PLACEHOLDER.EN_US} Failed to determine if HTTP connection is supported on Celerra. Error occurred while getting the response for DHSM_GET_API_ATTRS request.


Solution



Workaround:

Configure the server using an HTTP connection rather than an HTTPS connection.  Also ensure that the ‘server_name’ is the name of the Enterprise Vault server that hosts the Storage service for the Celerra archiving target, as specified in the ComputerName column of the ComputerEntryTable in the Directory database. This name is the same as the alias display name of the Enterprise Vault server in the Administration Console.

Please refer to in the Related Articles section for additional information.  
 


 
This issue has been addressed as part of the following release:


Enterprise Vault 9.0.3 - Release Details
http://www.symantec.com/docs/TECH147782


Enterprise Vault 10.0.1 - Release Details
http://www.symantec.com/docs/TECH147787


Supplemental Materials

SourceETrack
Value2071742
Description

FSA - Unable to configure Celerra target using HTTPS connection



Legacy ID



355885


Article URL http://www.symantec.com/docs/TECH136008


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