Backup of Exchange Information Store to a deduplication storage folder fails at the verify stage with the error "Access is denied."

Article:TECH136023  |  Created: 2010-01-21  |  Updated: 2013-03-11  |  Article URL http://www.symantec.com/docs/TECH136023
Article Type
Technical Solution


Issue



Backup of Exchange Information Store to a deduplication storage folder fails at the verify stage with the error "Access is denied."


Error



Verify- \\EXCHANGE-SERVER\Microsoft Information Store\Storage Group
Access is denied.


Solution



Backup of Exchange Information Store to a de-duplication storage folder fails with the above mentioned error message.

Workaround:
No workaround available.

NOTE:
A supported hotfix has been made available for this issue. Please contact Symantec Technical Support to obtain this fix. This hotfix has not yet gone through any extensive Q&A testing. Consequently, if you are not adversely affected by this problem and have a satisfactory temporary workaround in place, we recommend that you wait for the public release of this hotfix.


Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.

This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see  http://www.symantec.com .Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.


 

Supplemental Materials

Description

Access is denied


SourceETrack
Value2072420
Description

PDDE: Backup of Exchange IS when targeted to dedupe storage folder, fails at the verify stage with the error "Access is denied."


Legacy ID



355868


Article URL http://www.symantec.com/docs/TECH136023


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