Mailboxes that were migrated from Exchange 2003 to Exchange 2007 or Exchange 2010 may not be processed by an Archive job

Article:TECH136045  |  Created: 2010-01-18  |  Updated: 2012-01-25  |  Article URL http://www.symantec.com/docs/TECH136045
Article Type
Technical Solution


Issue



Mailboxes that were migrated from Exchange 2003 to Exchange 2007 or Exchange 2010 may not be processed by an Archive job


Error



When archiving email using the Backup Exec Archiving Option (BEAO) for email.  Some mailboxes may not be archived if they were migrated from Exchange 2003 to Exchange 2007 or 2010.


The job will contain the following message:
 
No backup sets were found for the following mailboxes that are included in one or more mailbox groups for the archive job. The associated Exchange mail stores may not be backed up, or the mailbox or user may have been deleted in the last 14 days.
 


Debug log will show:
[5096]     [USERNAME] - CExchMailboxQuery::QueryMailbox. Updated Mbx Cache for key: SERVERNAME.DOMAIN
[5096]     [USERNAME] - CExchMailboxQuery::QueryMailbox. Mbx: /O=FIRST ORGANIZATION/OU=FIRST
ADMINISTRATIVE GROUP/CN=RECIPIENTS/CN=USER not found in cache. So either not provisioned or does not exist. Not syncing
 

Cause



This issue is caused due to incorrect MailboxDN.

 

Solution



This issue is resolved by Backup Exec 2010 R2 Hotfix 143746

Supplemental Materials

SourceETrack
Value2071937
Description

BEAO-EXCH:Mailbox which are migrated from Exchange 2003 to Exchange 2007 are not processed by archive job.


SourceETrack
Value 2078211
Description

Mailbox which are migrated from Exchange 2003 to Exchange 2010 are not processed by archive job.



Legacy ID



355846


Article URL http://www.symantec.com/docs/TECH136045


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