The Enterprise Vault (EV) Storage Service may fail to start if any Backup Exec Archiving Option (BEAO) vault store partitions (physical storage locations) are unavailable

Article:TECH136053  |  Created: 2010-01-18  |  Updated: 2012-03-17  |  Article URL http://www.symantec.com/docs/TECH136053
Article Type
Technical Solution


Issue



The Enterprise Vault (EV) Storage Service may fail to start if any Backup Exec Archiving Option (BEAO) vault store partitions (physical storage locations) are unavailable


Cause



This issue will occur after the Vault Store partitions are deleted.
 


Solution



 1.Locate the actual physical location of the missing partition.
 
2.Execute the following query against the EnterpriseVaultDirectory database: 
 
SELECT PARTITIONROOTPATH FROM ENTERPRISEVAULTDIRECTORY.DBO.PARTITIONENTRY 
  
Note: This query will display a list of all known Enterprise Vault partition physical locations.
  
3.Manually change the invalid record to reflect the proper location. 
 
4.Restart the Enterprise Vault Admin Service (this will restart all currently running Enterprise Vault services). 
 
5.Start the Enterprise Vault Storage Service. 

Supplemental Materials

SourceEvent ID
Value7064
Description

The verification of a Partition Network Share failed. Info: 0x80070002


SourceETrack
Value1636472
Description

BEAO:EV Storage service reports Event ID 7064 and fails to start when Vault partition is unavailable.



Legacy ID



355837


Article URL http://www.symantec.com/docs/TECH136053


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