A Granular (GRT) restore fails with -The media identifier does not represent a valid medium- because the IMG Media Type is missing in the Media Type list.

Article:TECH136064  |  Created: 2010-01-18  |  Updated: 2011-12-29  |  Article URL http://www.symantec.com/docs/TECH136064
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Article Type
Technical Solution


Subject

Issue



A Granular (GRT) restore fails with -The media identifier does not represent a valid medium- because the IMG Media Type is missing in the Media Type list.


Environment



Condition:
The IMG media is listed as Media Type ***
The Media Type list is missing IMG.


Cause



The Backup Exec Database is missing the IMG media type.

This can be confirmed by going to the Media Tab, Right click Properties on any media. In the top of the Properties dialog there is a Media Type listing and a button to the right. Click the button to open the Media Type dialog. In the top there is the Media Type List. Click the drop down and look for IMG in the list.

 

 

 

 

 


Solution



The issue is a corruption of the Database not having the media type.

A. Save the existing BE Database. Reload from a Base Database and recreate jobs.

B. Save the existing BE Database. Contact Symantec Support for a Script to add IMG back to the database.  (Internal Note)


 


Supplemental Materials

SourceETrack
Value2172090
Description

Exchange GRT restore from tape fails with "10cc - The media identifier does not represent a valid medium. " when the IMG is missing from Media Type list in Database.


Legacy ID



355825


Article URL http://www.symantec.com/docs/TECH136064


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