Hotfix for Symantec Enterprise Vault (EV) Discovery Accelerator (DA) 8.0 Service Pack 4, Build 1840. Deleted Cases remain in the left Filter panel of the Cases tab until the DA Client is closed and re-opened or its cache is cleared.

Article:TECH136097  |  Created: 2010-01-17  |  Updated: 2010-01-18  |  Article URL http://www.symantec.com/docs/TECH136097
Article Type
Technical Solution


Environment

Issue



Hotfix for Symantec Enterprise Vault (EV) Discovery Accelerator (DA) 8.0 Service Pack 4, Build 1840. Deleted Cases remain in the left Filter panel of the Cases tab until the DA Client is closed and re-opened or its cache is cleared.

Solution



To which versions of Symantec Enterprise Vault(tm) Discovery Accelerator can this hotfix be applied?
This hotfix can only be applied to the following version of Enterprise Vault (EV) Discovery Accelerator (DA):
Enterprise Vault Discovery Accelerator 8.0 SP4, Build 1840

What issue does this hotfix resolve?
- After deleting a Case in the Cases tab of the DA Client, the deleted case remains listed in the left filter panel until the DA Client is closed or its cache is refreshed.

Which file does this hotfix replace?
File NameFile DateFile TimeFile SizeFile Version
Accelerator.Client.MiddleTierAccess.dll04 May 201023:49 GMT139 KB8.0.4.1845



How to install this hotfix:
1. Close the DA Client
2. Open Windows Explorer and navigate to the DA Client installation folder (default location is in the installing account's \Local Settings\Application Data\ folder; i.e., C:\Documents and Settings\User01\Local Settings\Application Data\Enterprise Vault Discovery Accelerator\Client)
3. Rename file Accelerator.Client.MiddleTierAccess.dll by adding the extension '.orig' to the end.
4. Copy the file listed in the Files Updated section into the DA Client installation folder.
5. Open the DA Client.

How to uninstall this hotfix:
1. Close the DA Client
2. Rename or delete the hotfix file listed in the Files Updated section
3. Rename the Accelerator.Client.MiddleTierAccess.dll.orig file by removing the '.orig' file extension


Attachments

DA8_SP4_1996868_Hotfix_355729.zip (56 kBytes)

Supplemental Materials

SourceETrack
Value1996868
DescriptionCase deletion does not clear the deleted case from the left Filter panel in the DA8 Client


Legacy ID



355729


Article URL http://www.symantec.com/docs/TECH136097


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