Symantec Software Alert for Backup Exec 2010 - Antivirus software may delete files required by the Backup Exec Deduplication Option's deduplication engine (spoold), causing failure to start. Deleted files may also result in corrupt, unrestorable images.
| Article:TECH136147 | | | Created: 2010-01-16 | | | Updated: 2013-01-09 | | | Article URL http://www.symantec.com/docs/TECH136147 |
Problem
Symantec Software Alert for Backup Exec 2010 - Antivirus software may delete files required by the Backup Exec Deduplication Option's deduplication engine (spoold), causing failure to start. Deleted files may also result in corrupt, unrestorable images.
Solution
This is to inform you that Symantec Corporation has just issued a Software Alert. There is a critical technical issue for:
-Backup Exec 2010
For a description of the issue, complete details, and our recommendations, please visit the following reference document:
Antivirus software may delete files required by the Backup Exec Deduplication Option's deduplication engine (spoold), causing failure to start. Deleted files may also result in corrupt, unrestorable images. http://entsupport.symantec.com/docs/355634
This Software Alert was delivered because product quality and responsiveness to customers are consistent Symantec Corporation hallmarks. Any issue that could potentially affect the integrity of data in your environment, no matter how rare, is viewed as extremely serious.
Thank you for choosing Symantec.
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Legacy ID
355655
Article URL http://www.symantec.com/docs/TECH136147
Terms of use for this information are found in Legal Notices
Thank you.