CommandCentral Storage (CCS) Managed Host (MH) install or uninstall can cause some Storage Foundation for Windows (SFW) 5.x features to stop working.

Article:TECH136174  |  Created: 2010-01-16  |  Updated: 2010-11-15  |  Article URL http://www.symantec.com/docs/TECH136174
Article Type
Technical Solution

Product(s)

Environment

Issue



Installing or removing the CommandCentral Storage (CCS) Managed Host (MH) creates a condition that causes issues after the next system reboot or restart of the Veritas Storage Agent service (vxvm).  The symptoms of this condition are:

  • The Storage Foundation for Windows (SFW) Firedrill wizards remote discovery operations fail with Unexpected Error.

  • Volume arrival does not work automatically.  Manual intervention is required to perform a refresh within SFW to trigger volumes to arrive.  This means that clustered solutions will not work correctly.

Cause



The MH installer deletes the following registry keys:

  • HKEY_LOCAL_MACHINE\SOFTWARE\Veritas\vrtslog (under Wow6432Node for x64)
  • HKEY_LOCAL_MACHINE\SOFTWARE\Veritas\VRTSvdid (under Wow6432Node for x64)
  • HKEY_LOCAL_MACHINE\SOFTWARE\Veritas\VxICS (under Wow6432Node for x64)

Removal of the VRTSvdid key causes the ddlprov.dll provider to fail to load when vxvm is restarted.  The error in this provider prevents volume import from happening.

Removal of the vrtslog key causes the issues within the SFW Solutions framework.


Solution



A registry replacement file is available which can be used to recover the missing keys.  This is available in the attachments section of this document.  Note -- This solution needs to be re-applied every time the CCS Managed Host is installed or uninstalled.

Alternatively, a hotfix is available which removes the dependency on the affected keys.  This can be downloaded from: sort.symantec.com/patch/detail/4291


Attachments

SFWRegFiles_355626.zip (8 kBytes)

Supplemental Materials

SourceETrack
Value1913819
Description

Cluster discovery failed for all the secondary clusters



Legacy ID



355626


Article URL http://www.symantec.com/docs/TECH136174


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